The Ritz-Carlton, Kuala Lumpur, Kuala Lumpur
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Key details
About the Hotel
168 Jalan Imbi,
Kuala Lumpur,
Malaysia,
55100,
Kuala Lumpur Federal Territory
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe King Room
Max:
3 persons
40 m²
Bed options:
1 King-size bed
Shower
Coffee machine
room details
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Deluxe Twin Room
Max:
3 persons
40 m²
Bed options:
2 Single beds
Shower
Coffee machine
room details
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Club Executive Deluxe King
Max:
2 persons
45 m²
Bed options:
1 King-size bed
Shower
Coffee machine
room details
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Getting around
A guide to all available transportation options
Facilities
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
General
- No smoking on site
- Internet access
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Lift
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
- Cookware/ Kitchen utensils
Services
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Packed lunches
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Children's menu
- Children's pool
- Kids club
- Game room
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Outdoor swimming pool
- Live entertainment
- Garden area
- Spa & wellness centre
- Sauna
- Massage
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Dressing area
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Location
168 Jalan Imbi,
Kuala Lumpur,
Malaysia,
55100,
Kuala Lumpur Federal Territory
Map view
street view
168 Jalan Imbi,
Kuala Lumpur,
Malaysia,
55100,
Kuala Lumpur Federal Territory
City landmarks
Event hall
Petronas Twin Towers
1.7
km
Mall
Suria KLCC
1.6
km
Park
KLCC Park
2.2
km
Mall
Chinatown
2.4
km
Aquarium
Aquaria
1.5
km
Kuala LumpurMalaysia
Dataran Merdeka
2.4
km
Market
Central Market
2.2
km
Kuala LumpurMalaysia
Alor Street
990 m
Event hall
Kuala Lumpur Convention Centre
1.1
km
Mall
Sungei Wang Plaza
750 m
Mall
Lot 10
610 m
7 Jalan Bintang
Low Yat Plaza
960 m
Pagoda
Sri Maha Mariamman Temple
2.1
km
KLCC - Bukit Bintang Pedestrian Walkway
1.0
km
Theme Park
Berjaya Times Square Theme Park
1.1
km
Museum
Petrosains Science Discovery Centre
1.8
km
Jalan Raja Merdeka Square
Sultan Abdul Samad Building
2.3
km
Museum
The Jade Museum
630 m
Mall
Bukit Bintang
610 m
438 Jalan Tun Razak
Trec Kl
1.5
km
Kuala LumpurMalaysia
Bintang Walk
610 m
Stadium
Merdeka Stadium
2.7
km
Stadium
Stadium Negara
2.7
km
Nearby
Mall
Fahrenheit 88 Shopping Mall
420 m
Mall
Pavilion KL
400 m
Museum
Museum of Illusions
360 m
Museum
Selfie Museum KL
270 m
231
Dinner In The Sky Malaysia
420 m
2 Jalan Stonor
Rumah Penghulu Abu Seman
420 m
50450 Kuala Lumpur
Kuala Lumpur Craft Museum
390 m
Restaurants
Li Yen
0 m
168 Jalan Imbi The Ritz-Carlton
Cesar's
90 m
168 Jalan Imbi The Ritz-Carlton
Pool Bar at The Ritz-Carlton
90 m
168 Jalan Imbi The Ritz-Carlton
The Lobby Lounge
40 m
168 Jalan Imbi The Ritz-Carlton
Prego
260 m
The Westin Kuala Lumpur 199 Jalan Bukit Bintang Westin Hotel
Wizards At Tribeca
120 m
Jalan Imbi Ground Floor
The Library
60 m
168 Jalan Imbi First Floor
Shook
140 m
181 Jl Jalan Bukit Bintang The Starhill
The Living Room
150 m
199 Jalan Bukit Bintang The Westin Hotel
Flying Monkeys Bar
250 m
8th Floor
Reviews and Ratings
Feedback from previous guests about their experience.
54%
enjoyed the hotel and would happily stay again
5.4/10
Guest rating
Rooms
8.4
Location
9.8
Service
8.6
Dining
7.4
George
United States,
March
2025
5.0/10
My stay at The Ritz-Carlton Kuala Lumpur was a blend of wonderful experiences and a few disappointments. The staff were generally friendly and accommodating, especially during breakfast. However, there were moments where service could have been more attentive, which was surprising for a hotel of this caliber.
Rooms
8.0
The room was spacious and clean, offering sufficient power sockets. though the decor felt a bit dated.
Service
7.0
Service was generally superb, especially from staff like Tarikul Alam and Nilufa at breakfast. Yet there were instances of rudeness that left a sour taste.
Location
10.0
The hotel's location is fantastic, just a short walk from Pavilion Mall and Bukit Bintang. making it ideal for shopping and entertainment.
Dining
9.0
The breakfast buffet had a wonderful variety, although there could be improvement in hot food options. Afternoon tea was a good experience as well.
Facilities
8.0
Facilities were comprehensive with room service and housekeeping. though the spa area could use some upgrades.
Bill
United States,
January
2025
5.4/10
I recently stayed at The Ritz-Carlton, Kuala Lumpur for four nights, and overall, it was a wonderful experience. The location is ideal, being close to the Pavilion shopping precinct and Bukit Bintang, which made getting around really easy. While I did encounter some hiccups with room upgrades and dining that didn't meet my expectations, the attentive staff and comfortable accommodations truly made my stay nice.
Rooms
8.0
My room was comfortable and well-maintained, though the TV seemed a bit small and positioned far from the bed. I also didn't receive the expected suite upgrade as a Platinum Elite member, which was disappointing.
Service
9.0
The service was generally excellent, especially from the concierge team. Segar went out of his way to recommend local eateries and attractions. Meals were personalized to accommodate dietary restrictions, showcasing the staff's commitment to guest satisfaction.
Location
10.0
The hotel's location in Bukit Bintang is fantastic, allowing easy access to shopping, dining, and major attractions. It’s centrally located yet in a quieter area, which is a plus.
Dining
7.0
Breakfast in the Cobalt Room offered a great variety, but some of the in-house dining experiences were a bit underwhelming, particularly regarding flavor. The Chinese restaurant dished out fantastic food, but other dining options did not quite impress.
Facilities
8.0
The hotel offers various facilities like a gym and pool, but I found them to be on the smaller side. That said, everything was clean and well-kept.
Kevin
United States,
January
2025
5.4/10
My stay at The Ritz-Carlton, Kuala Lumpur was a blend of luxury and personalized service. The location in Bukit Bintang was perfect for shopping and exploring nearby attractions. While some dining experiences could use improvements, the overall quality and comfort of my stay were really good.
Rooms
10.0
I stayed in an Executive Club Floor room that was spacious and impeccably clean. The housekeeping staff was attentive, promptly addressing any issues, like fixing the coffee machine. The ambiance was both rich and peaceful, making it a great space to relax.
Service
10.0
The service was genuinely excellent. Siva, along with the rest of the staff, made sure my experience was seamless. Their friendliness and willingness to assist was evident from check-in to check-out. Jesse Gagner, the Resident Manager, truly went above and beyond.
Location
10.0
The hotel's location is excellent, tucked away in the bustling Bukit Bintang area, yet not too far from the noise. I found it easy to access shopping venues like the Pavilion and enjoy local eateries within walking distance.
Dining
8.0
Dining options were varied, but I felt some improvements could be made in the buffet quality. Though the breakfast spread had a good selection, certain elements seemed to run low later in the morning. It was a mix of good options and some less appealing last-minute leftovers.
Facilities
9.0
The hotel facilities were great with a fantastic pool area and great spa services. Overall, they were efficient, though there was limited information on some services like car hire, leaving me wanting a little more guidance during my stay.
Howard
United States,
November
2024
6.4/10
I had a mixed experience during my stay at The Ritz-Carlton, Kuala Lumpur. While I enjoyed the warm and attentive service, particularly from the concierge team who helped with my sightseeing plans, I found that the condition of the two-bedroom suite was disappointing. Essential maintenance issues, such as cleanliness and outdated amenities, detracted from the overall luxury feel I expected.
Rooms
6.0
The two-bedroom suite was spacious but suffered from cleanliness issues, including dirty surfaces and old amenities. Additionally, the soundproofing was inadequate due to ongoing construction outside, and I noticed some maintenance concerns.
Service
9.0
The staff was incredibly warm and attentive, especially the concierge team who provided efficient assistance with my city plans and made me feel welcomed throughout my stay.
Location
9.0
The hotel's location is excellent, conveniently situated near shopping and dining options, making it easy to explore the city without much hassle.
Dining
7.0
I experienced a buffet breakfast that featured a great variety of local and western dishes, although I found that some items weren't replenished quickly enough during busy times.
Facilities
7.0
While the facilities, including room service and housekeeping, were efficient, I felt that more attention to detail in maintaining cleanliness and upgrading some amenities was necessary.
John
United States,
October
2024
5.2/10
My stay at The Ritz-Carlton, Kuala Lumpur was a mix of highs and lows. The hotel's prime location near Pavilion Mall and spacious room made my experience enjoyable. However, the presence of ongoing construction nearby and inconsistent Wi-Fi access detracted from the overall ambiance. I did appreciate the friendly staff, particularly in the dining areas. Overall, it was a pleasant stay, but with room for improvement. 🏨✨
Rooms
10.0
I stayed in an Executive Deluxe King Room that was incredibly spacious and clean, featuring separate living and dining areas. The comfort level was great.
Service
8.0
The staff were friendly and proactively assisted me during my stay. A special mention goes to Nilvfa, who provided excellent service during breakfast.
Location
10.0
The hotel is perfectly situated for shopping and dining, being just a short walk from Pavilion Mall, which made exploration easy.
Dining
6.0
While the breakfast selection was decent, I found some of the food offerings to be mediocre. The ambiance in the dining areas was great, which helped elevate the experience.
Facilities
7.0
The facilities, including the pool, were nice, but I was disappointed with construction noise that affected my enjoyment. The gym had impressive equipment, which was a plus.
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